SHIPPING

Standard Delivery 

Our Standard rate per order is £4.95 to UK *. We use a tracked courier service on all our deliveries. Standard deliveries can take up to 3 days following dispatch. Some areas of the Scottish Highlands and remote areas can take up to 5 days following dispatch.

*Standard UK delivery excludes the Channel Islands. Please see below for details of delivery to the Channel Islands.

Free Delivery

Free Delivery is automatically applied at the checkout when you spend over £65 to UK (Excludes Channel Islands). Free delivery offers only applies to Standard delivery and does not include Next Day or Saturday delivery. We reserve the right to remove free delivery offers at any time.

Details

Orders will be dispatched within 48 hours (Mon - Fri) of receiving your order. Standard deliveries are Monday – Friday, with exceptions to public and Bank Holidays. 

Parcels may require a signature on delivery. The courier will make two delivery attempts, if the delivery has been unsuccessful, the parcel will be returned and redelivery costs will be incurred by the customer.

All delivery charges are subject to change depending on the delivery country, the size and the weight of your parcel. Our Customer Service team will contact you before dispatching your parcel should this be the case and we may ask you for additional delivery charges.

Before you finalise and submit your order please ensure the delivery address is correct including the postcode. 

Please also check your order confirmation as we will have to charge an additional fee should the parcel be dispatched with an incorrect address on. 

International Delivery is available on certain products. Delivery is charged in accordance with the size and destination address of the order as per the delivery cost at the time of order. However, should the volumetric weight be heavier when the parcel has been parcelled up we may require additional funds to cover the cost of the delivery. 

European Delivery 

  • Channel Islands Standard Delivery £14.95

  • Republic of Ireland Standard Delivery £9.95

  • Belgium, France, Germany, Luxembourg, Netherlands Standard Delivery £12.95

  • Austria, Czech Republic, Denmark, Italy, Slovakia, Spain Standard Delivery £14.95

  • Croatia, Finland, Hungary, Poland, Portugal, Sweden Standard Delivery £22.95

International Delivery

For international parcels we will need to send you over a shipping quote, as depending on the size and weight of the items you have ordered the shipping charge will vary. Please email your order to hello@palmandsage.co.uk we can then confirm the shipping charge.

All international orders will be sent via a tracked/recorded delivery method. 

Please note all deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments. For more information on your country’s import policy, please check with your local Customs office.

NB. We apologise in advance for any delays in shipments to Northern Ireland, European & International addresses. Due to Brexit there have been some delays at Customs which we have no control over.